Returns & Exchanges
At Judydoll-JOY GROUP, we want you to be completely satisfied with your beauty experience; if you are not happy with your purchase, you can return your items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the names of the items you wish to return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original, unopened packaging to ensure they remain in resalable condition during transit.
Ship the Items
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned products, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing